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Refund Policy

Last Updated: December 26, 2025 | Effective Date: December 26, 2025

1. Overview

At TiimoAI, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can request a refund for your Pro license purchase.

2. Refund Eligibility

2.1 One-Time (Lifetime) License Purchases

7-Day Money-Back Guarantee

If you purchase a one-time (lifetime) Pro license, you are eligible for a full refund within 7 days of purchase if:

  • ✅ You are unsatisfied with the product for any reason
  • ✅ Technical issues prevent you from using Pro features
  • ✅ The extension does not work as advertised
  • ✅ You accidentally purchased the wrong license

After 7 days:

  • No refunds will be issued
  • License remains valid for lifetime access
  • Contact us for technical support if issues arise

Non-Refundable Situations

We cannot issue refunds in the following circumstances:

❌ After refund period expires:

  • One-time license: After 30 days from purchase
  • Monthly subscription: After 7 days from billing date

❌ Violation of Terms of Use:

  • License sharing or unauthorised distribution
  • Use of extension for illegal activities
  • Abuse of refund policy (repeated purchases/refunds)

❌ Change of mind after the refund period:

  • "I no longer need it" (after 30 days for one-time, 7 days for monthly)
  • "I found a cheaper alternative"

❌ User error:

  • Forgetting to cancel subscription before renewal
  • Not using the extension after purchase

❌ Technical issues on the user's end:

  • Browser compatibility (Chrome only supported)
  • Device issues or outdated browser version
  • Internet connection problems

❌ Partial use:

  • "I only used it for 2 weeks out of the month"
  • For one-time licenses, the refund window is 30 days regardless of usage

4. How to Request a Refund

Step 1: Contact Support

  • Email us at: gaodalie.ai@gmail.com
  • Subject line: "Refund Request - [Your Email Address]"

Include in your email:

  • Full name
  • Email address used for purchase
  • Order/transaction ID (from payment confirmation email)
  • License key (if applicable)
  • Purchase date
  • Reason for refund request
  • Any issues you experienced

Step 2: Await Response

We will respond within 2-3 business days to:

  • Confirm receipt of your request
  • Verify your purchase details
  • Attempt to resolve any technical issues (if applicable)
  • Approve or deny refund based on this policy

Step 3: Refund Processing

If your refund is approved:

One-Time Purchases:

  • Refund issued to original payment method
  • Processing time: 5-10 business days
  • License key will be deactivated immediately

Monthly Subscriptions:

  • Pro-rated refund issued to original payment method
  • Processing time: 5-10 business days
  • Subscription cancelled immediately

5. Refund Methods

All refunds are issued to the original payment method used for purchase:

  • Credit/Debit Card: Refund appears as credit on your card statement within 5-10 business days
  • PayPal: Refund appears in your PayPal balance within 3-5 business days
  • Stripe: Refund processed through Stripe, appears within 5-10 business days

We cannot:

  • Issue refunds to different payment methods
  • Provide cash refunds
  • Transfer licenses to different accounts (in lieu of refund)

6. Subscription Cancellation

6.1 How to Cancel Monthly Subscription

You can cancel your monthly subscription at any time:

Method 1: Through Extension

  1. Open TiimoAI extension
  2. Click your avatar → Settings
  3. Scroll to "Pro License" section
  4. Click "Cancel Subscription"
  5. Confirm cancellation

14. Contact Information

For refund requests or questions:

💡 Pro Tip:

Contact us first: Many issues are quickly resolved without needing a refund.